FAQ
Order Support
🔍 Track Orders
→ Check real-time status via link in your order confirmation email
→ Processing time: 2-7 business days (US orders typically ship in two days)
✏️ Modify Orders
We accept changes within 1 hour of purchase. After shipment:
1, Contact langkun@jesbed.com with order #
2, 87% of cancellation requests succeed if emailed before 9AM EST
Payment Security
💳 Accepted Methods
✓ PayPal (supports 3 installments)
✓ Credit Cards: Visa/Mastercard/Amex (PCI DSS certified)
✓ Price Protection: Report lower price within 14 days for refund
🌐 Currency
All charges in USD. Conversion rates locked at checkout.
Global Shipping
📦 Key Facts
• 5 US warehouses: 92% domestic orders arrive in ≤5 days
• Worldwide delivery to 200+ countries via DHL/UPS
• Customs prepaid: No hidden fees
🕒 Delivery Times
| Region | Avg. Delivery |
|---|---|
| USA | 2-7 days |
| Europe | 5-9 days |
| Asia-Pacific | 7-14 days |
| Check Your Estimate |
Hassle-Free Returns
🔄 30-Day Guarantee
✓ Free returns for defective/wrong items
✓ $6.99 prepaid label for other cases
✓ Refunds processed in ≤3 business days
How it works:
1,Initiate return in Self-Service Portal
2,Drop off at any UPS/FedEx location
3,Get refund confirmation via SMS
Trust Badges
![PCI-Certified] ![UPS-Partner] ![BBB-A+]
"97% satisfaction rate from 12,000+ reviews"